Contact Us

At OpenTelemed, we are committed to providing high-quality healthcare services through our platform. We value the feedback and concerns of our practitioners and have established a transparent and efficient process for addressing complaints and grievances.

Submission Process:

Dental Practitioners:

• Email: dental@opentelemed.com

Medical Practitioners:

• Email: medical@opentelemed.com

Response Time:

Upon receiving your complaint, our dedicated support team will acknowledge your email within 24 hours. Your patience during this initial phase is appreciated, and we assure you that your concerns are important to us.

Resolution Time:

Our goal is to provide a comprehensive resolution to your complaint within five working days from the date of submission. In cases where more time is required, we will keep you informed of the progress and provide an estimated resolution timeframe.

Submission Guidelines:

When submitting a complaint, please ensure that you include the following information to facilitate a swift resolution:

1. Practitioner Information:

   • Full Name
   • Contact Information
   • License/Registration Number (if applicable)

2. Nature of Complaint:

   • Provide a detailed description of the issue or grievance.
   • Include any relevant supporting documentation, such as screenshots or transaction records.

3. Preferred Resolution:

   • If you have a preferred resolution, please specify it in your email.

Confidentiality:

Rest assured that all information provided during the complaint resolution process will be treated with the utmost confidentiality. Your concerns will only be shared with individuals directly involved in the resolution process.

Follow-up:

Once your complaint has been resolved, our team will follow up with you to ensure your satisfaction with the outcome. Your feedback is invaluable, and we encourage you to share any additional concerns or suggestions for improvement.

Continuous Improvement:

Your feedback plays a crucial role in helping us enhance our services. We appreciate your dedication to delivering quality healthcare, and we are committed to continuously improving our platform based on your input.

Thank you for choosing OpenTelemed. Our support team is here to assist you and ensure a positive experience with our platform.