Connecting with Underserved Communities:

Here’s how we empower you to reach underserved patients:

Telehealth for Limited Technology:

Phone as an Option: Offer phone appointments for those lacking internet or devices. Ensure HIPAA compliance and check billing policies.

Identify Free Hotspots: Share information about nearby libraries, parks, and community centers with free internet access before visits. Prioritize data security.

Maximize Cost Savings: Guide patients towards government programs like ACP and Lifeline for subsidized internet and devices.

Telehealth for People with Disabilities:

Accessibility Before, During, and After: Adapt procedures and provide additional support, considering technology needs, longer appointment times, and accessible materials (printed, audio, Braille).

Accessible Online Tools: Ensure your website and tools are compatible with screen readers and offer large text. Utilize resources like Section508.gov for guidance.

Effective Communication: Utilize interpreters, communication aids, and qualified companions for deaf/hard-of-hearing patients. Follow regulations and best practices.

Telehealth for Limited English Proficiency:

Multilingual Resources: Identify patient languages, create relevant materials, and plan for interpreter support. Utilize “I speak” cards to determine preferred language.

Accessible Communication: Translate vital documents (platform, portal, forms, prescriptions, etc.) according to regulations. Use accessible materials in multiple languages.

Qualified Interpreters: Utilize medical interpreters familiar with remote interpretation and match patients with language-proficient providers when possible.

Telehealth for Older Patients:

Patient Support Services: Offer additional guidance and assistance with technology and virtual visits. Consider providing step-by-step manuals or video tutorials.

Accessible Resources: Adapt materials for hearing/vision challenges and cognitive impairment. Refer to “Telehealth for People with Disabilities” for details.

Digital Literacy Support:

Empower Patients: Provide resources and education to enhance digital literacy and equip patients to fully utilize telehealth for communication, information access, and managing their health.

OpenTelemed: Your Partner in Equitable Telehealth:

By embracing these strategies and partnering with OpenTelemed, you can break down barriers and make virtual care a reality for every patient. Imagine a future where everyone has equal access to quality healthcare, regardless of zip code or circumstance. Join us in transforming healthcare and building a stronger, healthier future for all.

Together, we can bridge the digital divide and create a truly inclusive telehealth landscape.

References:

• Billing policies
• HIPAA regulations
• Protect patients’ health information
• GetInternet.gov
• Affordable Connectivity Program (ACP)
• Lifeline
• Partnered internet providers 
• Eligibility for ACP and Lifeline 
• Participating broadband provider 
• Online or mail in application
• Apply for Lifeline
• Federal disability discrimination laws
• Rehabilitation Act of 1973 (Section 504)
• Americans with Disabilities Act (ADA)
• How to create accessible digital tools 
• Resources for testing accessibility
• For additional information, see Communicating with People Who Are Deaf or Hard of Hearing in Hospital Settings, Disability Resources for Effective Communication, and Telehealth Disability Recommendations for Providers 
• Improve health care for families and children with special needs (PDF)
• Closed captioning
• Telecommunication Relay Services 
•  Limited English proficiency
• Meaningful access for LEP patients
• Languages that your patients speak and address language differences (PDF)
• “I speak” cards 
• Federal regulations
• Telehealth for people with disabilities 
• Digital literacy section of the accessing telehealth page for patients.